At our Sweet Shop, we want you to be completely satisfied with your purchase. This Cancellation and Refund Policy outlines the conditions under which orders can be cancelled and refunds issued. Please read carefully.
You can cancel your order within 24 hours of placing it. If your order has already been processed and shipped, unfortunately, we will not be able to accept cancellations. To cancel your order, please contact our customer service team at [Your Email Here] immediately after placing your order.
Refunds will be provided under the following conditions:
Refund requests must be submitted within 7 days of receiving your order. You may contact our customer service team at [Your Email Here] to request a refund. Please provide your order details and the reason for the refund request. Refunds will be processed back to the original method of payment.
Some items are non-refundable due to their nature, including:
Once your refund request has been approved, we will process your refund within 5–7 business days. Refunds will be credited to the original payment method. Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment provider.
We do not offer exchanges for products once they have been shipped or delivered. However, if the product is defective or damaged, we may offer a replacement, depending on the circumstances.
